All items are shipped within 3-7 working days of receiving the order. In the unlikely event that we are not able to ship your complete order within 7 days of the order, we shall cancel the unshipped part of the order. In such a case, your payment for the unshipped items in your order shall be refunded, in the manner you have made the payment. The refund will be done as soon as possible and we, at Bumchikbaby, are committed to it.
If you believe that the product is not in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take the package, and call us on +91 9021997703 (9AM – 6PM) or mail us at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement is made to you at the earliest.
Cancellation post shipping: If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at +91 9021997703 and do not accept the delivery of the order. Once the order is received back by us, we will refund the money paid by you as per Refund policy included below.
Cancellation and returns post receipt of product: If you wish to return the product after it has been delivered to you in full, the following conditions apply.
– Such requests are not entertained beyond 15 days of product delivery
– Within 15 days, if it is a free size diaper, we can exchange even a used diaper (only 1 per customer) under our try-for-free policy, meant to encourage parents to try cloth diapering. This policy does not apply on newborn diapers
– For newborn diapers and other products, if used, we cannot accept returns because these are hygiene products and for the safety of other customers we cannot allow returns of used diapers.
– If unused, and if they can be returned in the original condition, we will take back the product and issue a refund after deducting the shipping charge of reverse pickup as applicable
DO NOTE: Even trying the diaper on the baby, even if the diaper is not peed in or washed, is considered as used.